During the events where MONICA solutions are implemented and tested, the project collects person-related data necessary for the purpose of the tested solution(s). This includes:

  • CCTV footage
  • Location data
  • Images and conversations with security personnel
  • Vehicle recognition
  • Age, gender and job title in surveys

CCTV footage

How: Existing CCTV and/or designated MONICA surveillance cameras deployed collect general footage during the event. Live footage is converted into heatmaps which are transmitted to and displayed on a specially designed dashboard (screen) located in a dedicated control room. Only authorised staff and project partners have access.

Why: The data is used to develop the MONICA solutions for crowd and capacity monitoring to improve the security and safety of event audiences. Security staff will be able to monitor the crowd of people much more closely and detect emerging episodes at an early stage so they can intervene before things get out of control. By monitoring crowd capacity levels, the event venue can ensure that they do not have more visitors than the allowed capacity.

The footage is processed by the MONICA project and used to develop a technical solution that can analyse crowd density and capacity automatically.

Location data

How: Location data is collected through the MONICA crowd wristband if you have chosen to wear it or through a specific MONICA tracking app if you have downloaded it on to your phone. In both instances, you will have to agree to the terms of use for tracking of your location to be activated.

During the event, your live location data is transmitted to and displayed on a specially designed dashboard (screen) located in a dedicated control room. Only authorised staff and project partners have access.

Why: Audience location data is used for crowd and capacity monitoring and/or finding missing persons to improve the security and safety of event audiences. It will help security and health staff to locate missing persons and persons in need of medical attention.

Image and conversation data

How: Smartglasses worn by the security personnel receive and transmit images, audio and location. The security personnel who wear smartglasses have a badge on their uniform to advice that they wear these smartglasses. During the event, data is transmitted to and displayed on a specially designed dashboard (screen) located in a dedicated control room. Only authorised staff and project partners have access.

Why: The main purpose is to support the security personnel and police officers in carrying out their job by improving the communication between them and other relevant security, safety or health personnel and by being able to track their whereabouts. Police officers can use the smartglasses to check an Identity Document of a suspicious person by sending the image to the control centre for verification. Similarly, the control centre can send a message and a picture of a wanted person to the police. All via the smartglasses application.

Vehicle recognition

How: CCTV footage from an airship (blimp) may be used to implement vehicle recognition technology.

Why: The overall purpose is to improve the registration process and access of authorised vehicles to the event area and at the same time to be better able to prevent that unauthorised vehicles access the event area.

Age, gender and job title

How: This data will be collected in connection with the project’s evaluation surveys. Evaluation questionnaires will be distributed to and collected from selected users either on paper or online via the SurveyMonkey platform.

Why: It is important for us to collect feedback from the users who have tested the MONICA solutions. The feedback from users will be used to evaluate the project’s technical solutions and identify where there is room for improvement.

Storage of data 

All personal data is stored on secure servers controlled by the MONICA project. By way of encoded and encrypted data mechanisms, project partners have implemented security measures to ensure the security of project data and avoid unauthorised access.

Only authorised project partners have access and personal data will not be shared with third parties. However, we may be required to relay your personal data if stipulated by applicable legislation.

For how long will personal data be kept?

We will not keep any personal data longer than is necessary for the purpose it was collected, and ultimately only until the end of the project. This means that data will be erased from our systems irretrievably when it is no longer required:

  • As required under our project contract with the EC, or with regard to our statutory obligations
  • Only for as long as is necessary for the purpose for which it was collected, and/or processed, or longer if required under any contract, or by applicable law.

At the end of the project, personal data is deleted irretrievably. Processed, non-personal data may be used in project reports to the European Commission to document project results. Such reports will be kept indefinitely.

Rights

We take people’s rights to their personal data seriously and if you have participated at an event with a MONICA demonstration, you have the right to:

  • request details about the information we collect about you
  • request us to correct inaccuracies in that information
  • object to or request the restriction of processing of your information
  • request access to your information
  • request erasure of your information
  • object to or request the restriction of the portability of your information
  • lodge a complaint with the Ethical Manager

You can exercise these rights and request access by contacting the Ethical Manager.

Trine SørensenEthical Manager, Tel: +45 3160 7365

Overview of MONICA event demonstrations collecting person-related data

WhereWhenWhat
Bonn, GermanyRhein in Flammen 4-6 May
Pützchens Markt (8-12 September 2017), 7-10 September
Video-surveillance footage
Video-surveillance footage
Copenhagen, Denmark
Tivoli Gardens
Friday Rock concert 31 AugustVideo-surveillance footage (ongoing)
Hamburg, GermanyHamburger Winter DOM 17 November – 9 DecemberVideo-surveillance footage
Leeds, UK
Emerald Headingley Stadium
Cricket T20 match 17 AugustVideo-surveillance footage (ongoing)
Lyon, FranceFête des Lumières 6-9 DecemberVideo-surveillance footage, smartglasses, visitor survey
Torino, ItalyKappa FuturFestival 7-8 July
Movida 6-11 November
Video-surveillance footage, neighbour survey
Video-surveillance footage (ongoing), smartglasses

2019 

WhereWhenWhat
Bonn, GermanyRhein in Flammen 3-5 May
Pützchens Markt 6-10 September
Video-surveillance footage, visitor app survey
Video-surveillance footage, visitor app survey
Copenhagen, Denmark
Tivoli Gardens
Friday Rock concert 26 April
Voice of the Day, 7 September
Video-surveillance footage (ongoing), crowd wristbands, smartglasses
Video-surveillance footage (ongoing), crowd wristbands
Hamburg, GermanyHamburger Spring DOM 22 March - 22 April
Port Anniversary 10-12 May
Hamburger Spring DOM 20 August
Video-surveillance footage
Visitor survey
Visitor survey
Leeds, UK
Emerald Headingley Stadium
Rugby Super League match 28 March
University Varsity Rugby match 3 October
Video-surveillance footage (ongoing), smartglasses
Video-surveillance footage (ongoing), visitor app survey
Lyon, FranceNuits Sonores 28 May – 2 June
Woodstower Festival 30 August – 1 September
Fête des Lumières 5-8 December
Visitor survey, neighbour survey,
Visitor survey, neighbour survey, crowd wristbands, COP survey
Video-surveillance footage, visitor survey, neighbour survey
Torino, ItalyKappa FuturFestival 6-7 JulyVideo-surveillance footage, neighbour survey, sound app survey
Aarhus, DenmarkIoT Week 18-20 JuneCrowd wristbands, user survey